Question 1

Where do I direct questions, comments or issues?

Accepted Answer

Additionally you can reach out to us here. We read every word of feedback, and a member of our Customer Experience Team will be in touch with you as soon as possible.

Question 2

How do I return or exchange my product?

Accepted Answer

We want you to be totally satisfied with your Lovevery product. You have 30 days after delivery to notify us that you would like to return a product, other than the Playshelf and Parent Courses. Within 30 days after our receipt of this notice, the product must be returned to us unaltered. Please contact us here with your name, order number and, optionally, reason for return, and we will issue you a prepaid return label. Return shipping is free within the United States. We provide a Limited Warranty on the Playshelf, but do not accept returns of the product due to both its size/weight and customer-assembled nature. See What if the Courses don't work out for me? below and our Parent Courses Terms of Use for information on refunds of the Parent Courses. When indicated, no returns, refunds, or exchanges are available on closeout, clearance, or reduced price items.

Question 3

How do I manage or cancel my subscription?

Accepted Answer

Please log into your customer account and click on 'Account Settings'. Then under 'Manage Subscription', you can skip the next Play Kit or cancel your subscription. You are able to stop shipment up to 3 business days prior to the next shipment date using this functionality. If you cancel a paid up-front subscription, you will be refunded the purchase price of the Play Kits that you have not yet received and will forfeit any prepaid discount. If you have any trouble logging in to your account, please contact us.

Question 4

How do I skip a Play Kit in my subscription?

Accepted Answer

Please log into your customer account and click on 'Account Settings'. Then under 'Manage Subscription', you can choose to skip the next Play Kit within a pay per Kit subscription. You are able to stop shipment up to 3 business days prior to the next shipment date using this functionality. If you change your mind and want to add the skipped Play Kit back to your shipping schedule, you can reach out to us at any time and we’d be happy to assist. Additionally, if you have any trouble logging in to your account or skipping your next Play Kit, please contact us here.

Question 5

How do I sign up for your emails?

Accepted Answer

Subscribe to our mailing list here and be the first to get updates on products and offers, as well as tips for parents. You can also follow us on Facebook and Instagram for additional information on parenting, education and adorable pictures of our littlest fans.

Question 6

How do I unsubscribe from emails?

Accepted Answer

You’ll find an unsubscribe link located at the bottom of your emails. Reach out to us here for further assistance.

Question 7

Can my baby become a Lovevery representative?

Accepted Answer

Follow us on social media to stay up-to-date on all casting calls. We’re always looking for photos of children playing with Lovevery products: tag @lovevery on Facebook or Instagram.

Question 8

What are Lovevery’s Sustainability Goals & Commitment?

Accepted Answer

The Lovevery Commitment is focused on helping to solve the climate crisis in service of future generations. See our sustainability goals, what we’ve accomplished so far, and our commitments on our Sustainability page. Lovevery is also a Certified B Corporation™—we work to meet the highest standards of verified social and environmental performance, transparency, and accountability.

Question 9

Where can I buy Lovevery products?

Accepted Answer

Lovevery products are only available online and can be purchased from https://lovevery.com and can be added to your Babylist registry. We also have several products available on Amazon for purchase or to add to your Amazon baby registry or wish list. For more ways to shop Lovevery, find select play essentials at these online retailers.

Question 10

Will I be charged tax?

Accepted Answer

Yes, tax charges are based on applicable federal, state, local, provincial, and harmonized sales tax rates based on the delivery address associated with your order. Lovevery has partnered with Livingston International and Rutherford Limited, Canadian customs brokers. By ordering from us, customers shipping to Canada agree to have either broker act as their agent to transact business with the Canada Border Services Agency (CBSA), to clear merchandise and account for applicable duties and taxes, and that Lovevery, Inc. is the Importer of Record for all products shipped to you.

Question 11

How do I apply a discount code or coupon?

Accepted Answer

If you have received a discount code or coupon, each applicable code may only be redeemed once per customer and must be applied at checkout. Discount codes and coupons are not transferable and may not be redeemed for cash. Unless otherwise stated in the terms of use that apply to or accompany the applicable discount code or coupon, discount codes and coupons may only be used by new subscribers, may not be applied towards the purchase of e-Gift Cards, may only be used for purchases within the US and Canada, and may be combined with other discounts that are automatically applied at checkout (such as prepay discounts on Play Kit subscriptions or standalone products). Sharing discount codes or coupons on Facebook, Instagram, other social platforms, coupon sites, or any other public forum is strictly prohibited. Lovevery reserves the right to terminate or revoke a discount code or coupon at any time and for any reason. If you have any questions regarding applying a discount, please contact us here.

Question 12

How do I check my order status?

Accepted Answer

After you submit your order, you’ll receive an email with your order confirmation. Once your order ships, you’ll receive another email with tracking information. If you need further assistance, please contact our Customer Experience Team here. We can’t wait for you to enjoy your products from Lovevery!

Question 13

How do I return my order?

Accepted Answer

We want you to be totally satisfied with your Lovevery product. You have 30 days after delivery to notify us that you would like to return a product, other than the Playshelf and Parent Courses. Within 30 days after our receipt of this notice, the product must be returned to us unaltered. Please contact us here and include your name, order number and, optionally, reason for return, and we will issue you a prepaid return label. Return shipping is free within the United States.

Question 14

Is my credit card information secure?

Accepted Answer

All personal and financial Information is collected over a secure SSL communication channel with encryption. We are committed to protecting your privacy.

Question 15

How much is shipping?

Accepted Answer

Ground shipping is free* for orders $75 and above in the contiguous US and Canada. For orders $75 and less, shipping is $5.95 in the contiguous US and tiered based on product subtotal in Canada. Shipping to Alaska and Hawaii, as well as APO/FPO/DPO, is a flat $9.95 for orders $200 and less, and $24.95 for orders $200 and above. Shipping charges to Canada include customs and duties. We do not currently ship the Playshelf to destinations outside of the contiguous US.

Question 16

Where do you ship from?

Accepted Answer

Most orders ship from either California or Pennsylvania, depending on the recipient’s address. Some smaller items, like replacement parts, may ship from Idaho.

Question 17

Do you offer international shipping?

Accepted Answer

Lovevery.com currently ships to the United States and Canada. For service to Europe, please visit lovevery.eu or lovevery.co.uk.

Question 18

What is carbon neutral shipping?

Accepted Answer

In effort to reduce our carbon footprint and minimize our impact on the environment, all Lovevery items ship carbon neutral. We invest in carbon reduction projects to offset any carbon we emit when shipping to you. We partner with organizations that reduce our environmental impact and support projects that are actively reducing, absorbing or preventing carbon and other emissions from entering the atmosphere. Read more about Lovevery's commitment to sustainability here.

Question 19

Where can I create a Lovevery registry?

Accepted Answer

To register for Lovevery products, please create a registry through our partner Babylist. The Play Kits (months 0-12), the Play Gym, and other Lovevery products are available on Babylist. We also have several products, including the Play Gym, available on Amazon and Target that can be added to an Amazon or Target registry.

Question 20

Who are the experts who designed your products?

Accepted Answer

We consult with child development professionals from many backgrounds and fields of expertise. Learn more about them here.

Question 21

Are Lovevery products safe for my baby?

Accepted Answer

Our products are tested to global regulatory safety standards. These standards ensure our toys are safe and can stand up to use and abuse. We also test for the presence of chemicals of concern, including heavy elements and phthalates. All of our toys exceed these rigorous requirements. Read more about Lovevery's commitment to safety and sustainability here.

Question 22

Where are Lovevery products made?

Accepted Answer

Our products are designed and expertly curated in Idaho and manufactured with a network of suppliers in Asia adhering to some of the highest sustainability standards in the industry. The facility where we manufacture, assemble, and quality-check our products is one of the largest producers of sustainably-harvested wood toys and organic cotton dolls in the world. We are proud to partner with a company that shares our core values: Commitment to ecologically-sustainable and ethical production, and safe working conditions. Our products go through final inspection at our U.S. warehouse before being shipped to our customers.

Question 23

How are the Play Kits different from the Play Gym? Is there overlap?

Accepted Answer

The Baby Play Kits and Play Gym complement each other, with very little overlap. Both are stage-based to promote baby's brain development. The Play Gym offers a whole year of play for foundational brain development, while the Baby Play Kits target two-month blocks of development for deeper focus. The Play Gym and first year of Play Kits are meant to complement each other, so there are some important concepts (like the use of black and white high-contrast images) that are highlighted in both the Gym and in the first Play Kit in particular, but in different ways (so a rattle, a special first book, etc.). Furthermore, we know that many of our parents like to have playthings specifically for use with the Play Gym as opposed to a set to put in the diaper bag, take to grandma's house, etc. But we know that every baby plays differently and that needs differ depending on lifestyle.

Question 24

What ages are Lovevery Play Kits designed for?

Accepted Answer

The Play Kits by Lovevery are designed for ages 0–5. They provide stage-based playthings, along with a full support system of expert guidance, tips, ideas, and activities with each Play Kit. The Play Kits start with The Looker Play Kit for babies, weeks 0–12 and are delivered every 2 months for the first year of the child’s life. From year 1 to year 5, The Play Kits are delivered every 3 months all the way to The Planner for months 58, 59, and 60.

Question 25

What ages are the Play Gym, Block Set, and The Music Set designed for?

Accepted Answer

The Play Gym is designed for babies from 0–12 months of age, but we see many older babies and toddlers enjoying it, too! Babies 12–18 months of age especially enjoy the Play Gym with the Play Space Cover added. The Block Set is designed for children ages 18 to 48+ months for years of learning through play. Designed with the future in mind, The Music Set was developed for stage-based music learning for children ages 18 months to 4+ years.

Question 26

How do I store the Play Gym?

Accepted Answer

The legs disconnect from the connector in seconds and can be laid inside the mat and rolled up for storage. For long-term storage, we recommend saving the box.

Question 27

Can I clean or wash The Play Gym?

Accepted Answer

Yes. The activity mat can go in the washing machine along with the Montessori Ball. Prior to washing, close the attachment loops on all 3 corners. Launder in cold water on the gentle cycle and air dry (do not machine dry). Make sure to press the squeakers in the Making Sounds Zone several times to remove any excess water. The wooden and plastic components should not be laundered but can be wiped down with a damp cloth as needed.

Question 28

I lost one of my child’s playthings. Can you help?

Accepted Answer

Yes! If you need to the replace the Play Gym Connector please order one here. For all other replacement needs, please contact us and we’d be glad to help.

Question 29

What is the difference between Baby and Toddler Play Kits?

Accepted Answer

All Play Kits include stage-based playthings and activities to support your child’s developing brain. The main difference between the younger and older Play Kits is their shipping cadence. During the first year of life, the developmental windows a child experiences happen quickly—there’s so much to discover and learn! That’s why our Play Kits for babies ship every 2 months: 0 to 12 Weeks, and Months 3–4, 5–6, 7–8, 9–10, and 11–12.

Question 30

Can I purchase just one Play Kit or plaything by itself?

Accepted Answer

Play Kits are available by subscription only. Subscriptions are cancellable anytime. We do not sell any Play Kit item on its own. We have crafted each Play Kit to be developmentally appropriate for each age group and as a whole, each kit has even more value than the playthings do independently.

Question 31

How does the Play Kit subscription work?

Accepted Answer

The Play Kit subscription program delivers stage-based play products directly to your door. We’ve done the research to develop products that are right for your child’s development stage by stage, accompanied by an in-depth Activity Guide that helps you learn right alongside your baby. The products and information in each Play Kit were informed by published research in the field of child development and reviewed by child development specialists from multiple disciplines. And best of all, you get to keep every one of the playthings!

Question 32

Why do Baby Play Kits ship every 2 months and Toddler Play Kits every 3 months?

Accepted Answer

Great question. Science tells us that after a child’s first year, his or her developmental path broadens considerably. We’ve packed more playthings into each Toddler Play Kit to keep your little one busy and engaged for 3 full months, versus the 2-month periods of each Baby Play Kit. Breaking down the cost, the price per month remains the same.

Question 33

What if I want Play Kits that are not in my subscription plan?

Accepted Answer

When setting up a Play Kits subscription, you will have the option to add up to two Play Kits that you may have aged out of to your order. At this time, additional Play Kits can only be added during the initial set up of a subscription and cannot retroactively be added once purchased. Please reach out to us here with any further questions.

Question 34

Do I have to return the playthings?

Accepted Answer

No, you do not—they are all yours to keep.

Question 35

How do you determine which kits are right for my child?

Accepted Answer

The recommended Play Kit is based on your baby’s birth date and when he or she will grow into the next micro-stage of development. Every product and piece of information in each Play Kit was informed by published research in the field of child development and reviewed by child development specialists from multiple disciplines.

Question 36

My baby was born prematurely and/or has a different developmental timeline. What date should I enter?

Accepted Answer

You may find it most helpful to use your baby's due date/adjusted birth date rather than birth date, to adjust The Play Kit recommendation appropriately. For more specific guidance and to connect with our Disabilities Support Specialist, please visit our Disability Support Service page here.

Question 37

Are the playthings only good for the months indicated on the box?

Accepted Answer

While the playthings are designed for a specific micro-developmental period, your little one will likely enjoy them long after that period has passed. We see many children that enjoy playing with the items from previous kits for months or even years after.

Question 38

When should I introduce each of the playthings?

Accepted Answer

Each Activity Guide comes with a recommended timeline that orders the playthings by complexity. However, each baby is different, and we encourage parents to introduce the playthings one at a time on multiple occasions. Your baby’s favorite toy today might be the one she had no interest in yesterday!

Question 39

How long does a subscription last?

Accepted Answer

Subscriptions last until we no longer offer products for your child’s age, or until you cancel. Paid upfront subscriptions are auto-renewed on a pay-as-you-go plan unless you cancel or elect to pay upfront again.

Question 40

When do you charge my credit card?

Accepted Answer

Pay-as-you-go subscriptions will charge your card when each Play Kit ships. Paid upfront subscriptions will only be charged one time, when the first Play Kit ships.

Question 41

How do I change my address on my subscription?

Accepted Answer

To update a shipping address on an active Play Kit subscription, simply edit the shipping address listed on the ‘Account Settings’ tab within your customer account. Please make this update 2-3 days prior to your next Play Kit shipment to ensure it is effective. If you need assistance with an order that has already been placed, please contact us.

Question 42

I canceled my Play Kits subscription. Can I restart it?

Accepted Answer

Please log into your customer account and click on ‘Account Settings’. Then under ‘Manage Subscriptions’, you will have the option to ‘Reactivate’ your canceled subscription. By clicking ‘Reactivate’, you will see a confirmation page where you can opt to reactivate on a pay per Kit basis or prepay for a bundle to save up to 10%. If your child has aged out of our current Play Kit offerings then the option to ‘Reactivate’ will not be available. If you need assistance logging into your account or reactivating a subscription, please contact us.

Question 43

When will my Play Kits ship? Can I change my delivery schedule?

Accepted Answer

Your Play Kit will ship on a delivery schedule based on the birthdate entered at the time you subscribe. You can always adjust your delivery schedule by going to your customer account.

Question 44

Why is my next Play Kit shipping so soon?

Accepted Answer

It can happen that the first 2 Play Kits ship closely together when a baby has almost aged into the next Play Kit at the time the subscription is started. This is a result of stage-based recommendations. We want your Play Kits experience to be fun, not stressful, so please contact us if you need any assistance with your delivery schedule.

Question 45

Does Lovevery have a referral program?

Accepted Answer

Yes! We are excited that you want to share Lovevery. Through our referral program, your friends can receive $20 off a new Play Kits Subscription using your unique referral code. For each friend that subscribes, you’ll receive an email with a $20 off coupon code to use on your next Lovevery order.

Question 46

How do I refer someone to Lovevery?

Accepted Answer

To refer friends, visit the Refer a Friend page (found at the bottom of Lovevery.com) or in any of our emails. Enter your friends’ email addresses—you can invite as many friends as you wish!—then, click “Send $20” to send $20 off to the email(s) you entered. You can also copy your unique link to share it with others, or share directly through Facebook, as well as SMS on mobile.

Question 47

Whom may I refer to Lovevery?

Accepted Answer

You may refer anyone living outside of your own household who are not already Lovevery subscribers. Self-referrals are not allowed. Additionally, use of the referral program in connection with bulk purchases and/or freight forwarding is strictly prohibited. Lovevery reserves the right to disable or revoke a user's referral account (including disabling of current rewards) if Lovevery determines that a user's conduct is inconsistent with these terms.

Question 48

How do I use my referral credit?

Accepted Answer

Once someone successfully subscribes to the Play Kits Subscriptions using your unique referral code, you will receive an email with a $20 off coupon code. Enter this code at checkout to apply your reward. Referral rewards are valid only on future purchases (excluding Play Kits, gift cards and registry contributions). Rewards may not be combined and cannot apply to an existing subscription. Order minimum of $20 per code used. Rewards will expire 6 months from date of issue, and may be terminated or revoked by Lovevery for any reason, not limited to changing or cessation of the program. Rewards are not transferable.

Our guarantee

Frequently Asked Questions

General Questions

Orders, Shipping and Returns

Lovevery Gifts: Giver

Lovevery Gifts: Giftees

Registry

Product Questions

The Play Kits Subscription

The Book Bundles

The Course Packs

Course-specific FAQs

The Lovevery App

Tricky Topics Books

Referral Program

Cleaning and Care

The Play Gym

The Play Kits

How to set up your Play Gym

Adding your Play Space Cover

Region